What is the procedure in case of damage?

Inform Alma Solar by e-mail within 5 days after the disaster in the case of theft, attempted theft, extortion or malicious act by a third party; lodge a complaint immediately with the police authorities.

As soon as possible you must let Alma Solar know the details on the cause, amount and circumstances of the disaster.

Retain the damaged parts in place for the purpose of any inquiry. Do not change or move the damaged objects as this could complicate the inquiry or make it impossible. You must fournish Alma Solar with all indications and documents for estimating the damage total and to justify "work expenses" and "expenses for material and replacement parts" with invoices and any other documents.

You should also provide Alma Solar with any technical assistance necessary to carry out actionable appeals against responsible third parties.

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