I've received a faulty product. What to do?

You have two choices. Ìn both cases, please provide the following information:

What is the default? What is the error message? Send us product's serial number and product photos.

1 / Contact us by email or phone by clicking here: contact us

Our commercial team are able to assess default and give you a solution in the shortest possible time. If we are unable to solve your problem, we will implement the warranty. We will then act as intermediary with the manufacturer to ensure that warranty is respected.

2 / Contact the manufacturer directly to start the warranty process.

Simply go on the item's page and click the "warranty" tab. There, you'll find all contact details. Please note that 90% of faults are related to a connection problem.

Hello, shall I call you back?