What happens if I miss my delivery?

If your delivery is being handled by UPS, the courier will come back to your house once more, usually on the next day. If you are absent the second time around, UPS will leave your parcel at the nearest authorised delivery centre (e.g. newsagent's, grocer's, etc.). With the tracking number sent by ALMA SOLAR, you can find this collection address.

If your delivery is being handled by DACHSER, the carrier will always contact you to arrange delivery. If you are not to be reached, the parcel will continue to show up as "pending confirmation" until it is delivered or returned.

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