Orders on Alma Solar
1. What are the different steps for ordering?

Use our configurators:

1/ Calculate your possible energy savings through our configurators

2/ Determine the equipment needed for your installation using the configurator. Add the desired products to your cart. If you are logged in, transport costs will be calculated automatically depending on your address. The transport costs are displayed in your cart.

3/ Check your delivery address and choose the cheapest carrier.

Tip: private customers can also select an Alma Solar installer in their cart. The installer will assist you during installation. 3 formulas are available: basic, standard, full. If an Alma Solar installer validates your PV installation, you benefit from the "Alma Solar All risk insurance" for free.

4/ Select a payment method in your cart and pay for your order online. You will receive an email confirmation.  If you do not receive it, please check your spam box.

5/ As soon as your order is shipped, you will receive a confirmation SMS.

6/ The day before delivery, our carrier will contact you to ensure that you will be there for delivery.

7/ On delivery, check the goods properly in the presence of the carrier before signing the delivery note.

8/ Evaluate your products and our services directly in our shop. 

2. How can I order from Switzerland?

Create an online account and enter your address. The amount without the VAT appears automatically.

Add the desired products to your cart. The transport costs are calculated automatically. Customs charges are included in this transport price.

Order online and proceed to the payment.

At reception, please pay the Swiss VAT to the carrier.

3. Who is intitled to VAT exemptions?

Professionals outside of Luxembourg with a valid VAT number are eligible for VAT exemptions. Please fill in the relevant information in the address section of your account when creating it.

When you are logged in with a valid company name and valid VAT number, the shop will automatically display VAT-free prices for all products. The VAT is shown with 0% in your cart.

NB: As a business, you must declare the import of products to the customs (monthly, quarterly or yearly, ask your accountant). Alma Solar declares the export. If customs do not receive your declaration of import and export, you risk administration penalties for VAT fraud.

4. How high is the VAT?

The VAT currently in force is 17%. The VAT applies on all orders from private customers.

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